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Stumbled on some interesting resources and articles regarding qualitative data analysis (QDA):

• Qualitative Articles
• Digital research tools wiki
• Transana: opensource qualitative analysis software for video and audio data ($65 student discount price)

I purchased Transana and downloaded the trial version of the commercial Atlas QDA. Beyond the twitter project, I have a back-channel project where I am trying to sync up audio / video / text chat during analysis and I think Transana will be helpful for that purpose. Otherwise, good old Excel seems to work quite nicely :)