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I have been a customer of since August of 2007. I had my number ported to my new Verizon account. I called today to cancel my service and was given the whole song and dance about the benefits of keeping my account but I still wanted to cancel. I was not ONCE told that I would be charged a cancelation fee. I finally was ALLOWED to cancel my account and within 20 minutes received an e-mail telling me that I would be charged 43.19 as a cancelation fee. I was NOT informed of this prior to cancelation. I called again and talked to a customer service rep who told me it was in the terms of service. She said that in the terms of service that if I canceled before 2 years of service I would be charged a cancelation fee. I said that I did not sign a contract with them to stay with them for 2 years. She told me that this was not a contract, but the terms of service. I informed her that this was not made clear to me when I signed up, nor was it made clear to me prior to cancelation. I asked to speak to a supervisor and was repeatedly told that she would NOT transfer me because this was not an escalated issue. I asked continuously to speak to someone and was finally put on hold, or so I thought. The customer service rep actually hung up on me. I called back and explained my story to the next customer service rep and asked again to speak to someone high up, but I again was told no. I demanded to speak to someone. I was sent to a supervisor who again referred to the terms of service. He refused to refund my money and the conversation ended. This is wrong. With ANY other service you are informed from beginning that you will be charged a fee to leave. There was NOT a 2 year agreement signed. TOS information usually is not the location to inform a customer of cancelation fees. It was not mentioned to me prior to cancelation. I find this to be misleading and I want a refund of my 43.19. If not I will possibly pursue further action.